End User License Agreement
By continuing to access and/or use the Services (as defined below) following any update to this End User License Agreement you are indicating that you have read and agreed to its updated terms and conditions.
PLEASE READ THIS END USER LICENSE AGREEMENT CAREFULLY BEFORE ACCESSING/ DOWNLOADING AND/OR THE SERVICES.
BY ACCESSING, DOWNLOADING, INSTALLING AND/OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND THAT YOU AGREE TO BE BOUND BY THESE TERMS. By accepting these Terms, you confirm that you are: (i) lawfully entitled to use the Software and/or Website in the country in which you are located, and (ii) of legal age to engage in this binding agreement with us. If you are a minor according to the law of the country you reside in, you are not permitted to use the Services. If you do not accept these Terms, then you may not access, download, install or use the Services (as applicable).
We reserve the right, without prior notice and at our sole discretion, to change, modify and/or update these Terms at any time, and/or modify, change, or discontinue or cancel any feature of the Services. In case that we update these Terms, then we will post the updated Terms on the Website, and if the update is material, we will make reasonable efforts to provide you with notice via email or ask for your consent. We recommend you to check these Terms from time to time for changes. Your continued use of the Services following any changes to these Terms or the Services, constitutes your irrevocable acceptance of all such changes. If you do not accept any modification to the Services and/or these Terms, your only recourse is to cease using the Website and/or uninstall the Software.
Subject to your compliance with the terms of these Terms, you are hereby granted with a limited, non-exclusive, personal, non-transferable, non-assignable, non-sublicensable, license to use the website available at: https://reasonlabs.com/ (the “Website”), and to download and install one copy of one or more of our RAV Software editions that accompany these Terms (the “Software”, and together with the Website, the “Services”) on a personal computer, or other compatible device you own. The license to the Software is granted to you for personal use and not for commercial use.
We offer 2 editions to the Software:
Our Essential Edition can be used free of charge for an unlimited time period and includes scan, remove and real-time protection (the “Essential Edition”); Our Premium Edition is a paid software, valid for a period of your choice (the details on the current prices and subscription plans are available on the Website) and includes the following solutions (the “Premium Edition”): Anti-Virus & Anti-Malware Scan, Real-Time Protection, Threat Removal, Anti Ransomware capabilities and additional premium solutions. You may transfer the license to the Software granted to you hereunder to a different device you own if you uninstall and remove the Software from the original device. For avoidance of doubt, you must have a valid license to one of our editions to the Software for each device you wish to operate the Software on. All rights not expressly granted to you hereunder are retained by us.
Please note that our Anti Ransomware feature deploys honeypot files on your computer in order to attract potential cyberattacks. The honeypots allow us to stop the attack immediately after detecting that the ransomware attempted to modify the honeypot files.
Except as expressly provided herein, you may not, and may not permit any third party to: (i) use and/or disclose to any third party for any reason any license number, or other authorization code or number supplied by us in connection with the Software on or for more than the number of devices specified by us; (ii) copy, change, modify, translate, reverse engineer, decompile, disassemble, reconstruct, transform, create derivative works based on the Services, extract any part of or otherwise alter the Services (iii) share, transfer, publish, resell, broadcast, transmit, communicate, pledge, sublicense the Software, or permit other individuals/entities to use the Software, rent, lease, distribute or transfer the Software or your rights to use it to any other individual or entity; (iv) make the functionality of the Software available to any individual or entity through any means, including but not limited to uploading the Software to a network or file-sharing service, software-as-a-service (SaaS), or any other type of services; (v) extract or harvest any information from the Services or any part thereof; (vi) delete or modify any attributions, trademarks, copyright, legal notices or other proprietary designations or markings which are part of the Services; (vii) use the Services in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with the terms and conditions of these Terms; (ix) gain or attempt to gain unauthorized access to the Services or to networks connected to it by any means, including without limitation by hacking, spoofing or circumventing the Services or the security features therein; (x) use or attempt to use the Software by itself, or in conjunction with any other products, or upload, store or transmit any data, information or materials which infringe upon any third party’s rights, including without limitation third party’s intellectual property rights or any unlawful, harmful, threatening, abusive, defamatory or otherwise objectionable or to invade user’s privacy in any way, or to track, store, transmit or record personal information about any other user of the Software; or otherwise in any way damage, disable, impair, interfere, disrupt or harm us or the Services in any way; (xi) use the Services to provide or build a product or service that competes with the Software; (xii) test or benchmark, or disclose or publish testing or benchmark results, for the Software without our prior written consent.
2. Subscription Details.
In case you choose to install our Essential Edition no fees will apply to your use of such edition.
In case you choose to use our Premium Edition, you must purchase a subscription of your choice by using your credit card or any of the suggested payment methods (the details on the current prices and subscription plans are available on the Website and may be amended from time to time) (the “Subscription(s)”). Subscriptions to our Premium Edition will automatically renew for periods equal to the term of your initial Subscription.
We may offer a number of subscription plans, including plans with different conditions or rates, which we may amend from time to time in our sole discretion. Any discount prices that we may offer to you are valid solely for the first term of your chosen Subscription (unless explicitly specified otherwise).
Trials. We may offer a free trial period for the Premium Edition’s Subscriptions. The duration of the trial will be indicated in the promotional materials and/or during your registration. If you register for a free trial, we will begin to bill your account when the free trial period ends, unless you cancel your Subscription before that time. Trials are for new customers and certain former customers to try the Services. The eligibility for the trial is determined by us and we may limit its duration or access, in our sole discretion (with or without notice), in order to prevent abuse. We may cancel a trial if we decide you are not eligible.
Refunds. If you are an individual who purchased a subscription to our Premium Edition to the Software and you are not satisfied with it, we will refund you for the paid subscription fee (less any taxes, shipping costs, handling, except in certain states and countries where shipping, handling and taxes are refundable); provided that you contact us at: firstname.lastname@example.org during the thirty (30) day period following the date on which you subscribed to our Premium Edition.
We may, at our sole discretion, update the Software from time to time. An update may include the addition of new features and bug fixing. In order to provide you with the most updated version of the Software, you acknowledge and agree that updates and new versions of the Software may be downloaded and installed automatically. If you are using our Essential Edition not all of these updates may be available for you. If you are using our Premium Edition you are entitled to receive all new features to and versions of the Software, as applicable, during your Subscription Period (as defined below). These updates and new features may include additional terms to which you will have to agree. From time to time, we may update some features and components of the Software, including without limitation, the following: software and products that the Software identifies as threats, such as malware (collectively, “Protection Updates”). You are entitled to receive Protection Updates for the Software when using the Software whether as an Essential Edition user or a Premium Edition user.
4. Third-Party Service Providers.
We may use third parties to provide us with audit, payment, maintenance, analysis, and development services with respect to the Services. We may provide your information to such third parties. We currently use the following third-party providers:
- Cleverbridge, for processing your payment, if applicable. You can read about Cleverbridge’s practices with respect to the protection of your information at: https://store.reasonsecurity.com/1679/?scope=opprivacy;
- Google Analytics, for monitoring and analyzing our performance. You can read about Google’s practices with respect to the protection of your information at: http://www.google.com/intl/en/policies/privacy/;
- Amazon Web Services, Inc. servers, for processing your information. You can read about Amazon’s practices with respect to the protection and the security of their servers and your information at: https://aws.amazon.com/security/;
- Zendesk, for providing you with support services. You can read about Zendesk practices with respect to the protection and the security of their servers and your information at: https://www.zendesk.com/company/customers-partners/privacy- policy/.
- TeamViewer, for providing remote access services. You can read about TeamViewer practices with respect to the protection and the security of their servers and your information at: https://www.teamviewer.com/en/privacy-notice/.
- Adoric - You can read about Adoric practices with respect to the protection and the security of their servers and your information at: https://adoric.com/privacy.
- Mailchimp - You can read about Mailchimp practices with respect to the protection and the security of their servers and your information at: https://mailchimp.com/legal/privacy/.
- Microsoft Advertising - You can read about Microsoft practices with respect to the protection and the security of their servers and your information at: https://privacy.microsoft.com/en-us/.
- Google Ads - You can read about Google practices with respect to the protection and the security of their servers and your information at: https://policies.google.com/privacy.
- Facebook Ads - You can read about Facebook practices with respect to the protection and the security of their servers and your information at: https://www.facebook.com/about/basics/.
- Verizon Media Native - You can read about Verizon Media Native practices with respect to the protection and the security of their servers and your information at: https://www.verizonmedia.com/policies/us/en/verizonmedia/privacy/index.html.
5. Term and Termination.
If you purchased a license to use our Essential Edition to the Software, then these Terms and the license granted hereunder are in effect as of the date on which you installed the Essential Edition to the Software and until you uninstall the Essential Edition to the Software. If you purchased a license to use our Premium Edition of the Software, these Terms and the license granted to you are valid as of the Activation Date and until the end of the Subscription Period. The term, “Activation Date” means the date on which you insert the license key into the Software (you will receive the license key by email once your payment is made), and the term “Subscription Period” means the period starting on the Activation Date and ends on the expiration of the then current Subscription (one-time payment or auto-renew payment). You may terminate these Terms and the license granted to you under these Terms by uninstalling the Software and by ceasing to use the Website. In case you breach any provision of these Terms, these Terms and the license granted to you hereunder will terminate automatically without notice to you. We shall not be liable for any removal, suspension of or disabling of your access to the Services. If you are using the Essential Edition of the Software, we may terminate these Terms at any time without prior notice. If you are using the Premium Edition of the Software and fail to pay your applicable Subscription fee, your license to use the Premium Edition of the Software will be terminated and your license key may automatically be deactivated. Except as provided above, nothing herein entitles you to a refund of any payment made hereunder. Section 6, Section 7 and Sections 10-14 of these Terms will survive termination or expiration of these Terms. Upon termination or expiration of these Terms, your rights to use the Services shall cease.
6. Ownership; Proprietary Rights.
All right, interest and title in and to the Services and any related features, services, and/or modifications thereto, including associated proprietary rights, evidenced by or embodied in, attached or related to the Services, are and will remain owned solely by us or our licensors. These Terms do not convey to you any interest in or to the Services, but only a limited right of use according to these Terms. Nothing in these Terms constitutes a waiver of our proprietary rights under any applicable law. The license granted to you is neither contingent with respect of any future functionality or features, nor dependent on any public comments (in writing or orally) made by us regarding future features or functionality. You understand and agree that the technology manifested in the Software constitutes our and our third party suppliers’ valuable know-how and trade secrets and to the extent you discover any such trade secrets, you shall not disclose them to any third party. Any unauthorized use or disclosure will cause us irreparable harm and loss.
7. Representations and Warranties
You hereby represent and warrant that: (a) you will use the Services as permitted under these Terms; (b) when using the Services, you shall comply with all applicable laws, rules, regulations, and industry best practices ; (c) you will not use the Services for any or inappropriate purpose; (d) you are not located in a country that is subject to a U.S. Government embargo; (e) you are not located in a country that has been designated by the U.S. Government as “terrorist supporting”; and (f) you are not listed on U.S. Government list with respect to restricted or prohibited parties.
9. U.S. Government User and Export Laws
Any use or disclosure of the Software by the U.S. Government is subject to the restrictions as detailed in these Terms and DFARS 252.227-7013(c)(1)(ii) (OCT 1988), DFARS 227.7202- 1(a) and 227.7202-3(a) (1995), FAR 12.212(a) (1995), FAR 52.227-19, or FAR 52.227-14 (ALT III). Reason Cybersecurity Ltd. is the manufacturer. You will: (i) comply with all U.S. export laws and regulations in order to ensure that the Software and/or any technical data related thereto are not exported or re-exported directly or indirectly in violation of, or used for any purposes prohibited by, any laws and regulations; and (ii) not export and/or re-export the Software and/or any technical data related thereto to any U.S. embargoed country.
THE SERVICES ARE PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, AND NON INFRINGEMENT AND ANY WARRANTIES AND CONDITIONS ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT REPRESENT OR WARRANT THAT: (A) THE OPERATION OF THE SERVICES WILL BE UNINTERRUPTED; OR (B) THE SERVICES WILL MEET YOUR REQUIREMENTS; OR (C) THE SERVICES WILL BE ERROR-FREE OR THAT ANY ERRORS WILL BE CORRECTED;(C) THE SERVICES WILL BE AVAILABLE WHERE YOU RESIDE OR IN ANY OTHER SPECIFIC LOCATION. YOUR ONLY REMEDY WITH RESPECT TO ANY PROBLEMS OR DISSATISFACTION WITH THE SERVICES IS TO UNINSTALL AND CEASE YOUR USE OF THE SERVICES. Furthermore and except as expressly provided herein, we are not obligated to maintain the Services, or to provide you with any support, updates, bugs fix or any other features available therein. You acknowledge and agree that you are solely responsible for and assume all the responsibility and risk for your use of Services. We are not responsible to you or to any third party. You are responsible if you breach any of your representations and warranties herein, and for any loss or damage which we may suffer as a result of any such breach.
11. Limitation of Liability.
TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL WE, OUR OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, CONTRACTORS, PARENTS, SUCCESSORS, ASSIGNS, OR LICENSORS (“Group Members”) BE LIABLE TO YOU OR ANY OTHER THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES INCLUDING, WITHOUT LIMITATION, DAMAGES FOR SERVICE INTERRUPTION, LOSS OF GOODWILL, LOSS OF BUSINESS PROFITS, COMPUTER FAILURE OR MALFUNCTION, LOSS OF DATA OR BUSINESS INFORMATION OR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, DAMAGES ARISING IN CONNECTION WITH ANY USE OF THE SERVICES OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE INSTALLATION, UNINSTALLATION, USE OF OR INABILITY TO USE THE SERVICES UNDER ANY THEORY OF LIABILITY, INCLUDING BUT NOT LIMITED TO CONTRACT OR TORT (INCLUDING PRODUCTS LIABILITY, STRICT LIABILITY AND NEGLIGENCE), AND WHETHER OR NOT WE WERE OR SHOULD HAVE BEEN AWARE OR ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, IN NO EVENT SHALL OUR TOTAL LIABILITY (INCLUDING all of our Group Members) FOR ANY CLAIM ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, TO THE FULLEST EXTENT POSSIBLE UNDER APPLICABLE LAW, EXCEED THE AMOUNT PAID, IF ANY, BY YOU FOR THE USE OF THE SERVICES.
You agree to defend, indemnify and hold us, and our Group Members, harmless from and against any and all claims, damages, obligations, liabilities, losses, costs and expenses (including attorney’s fees) arising from: (i) your access to or use of the Services; (ii) your violation of these Terms; or (iii) your breach of third party right, including without limitation, any intellectual property right, or privacy right.
13. Governing Law and Disputes
These Terms shall be construed and governed in accordance with the laws of the State of New York, without giving effect to its choice of law rules. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. For any claim that you have with us, you agree, prior to filing any suit or proceeding, to first contact us and attempt to resolve the claim informally by sending us a written notice of your claim (“Notice”). If you and we cannot reach an agreement to resolve the claim within 30 days after the Notice is received, then such claim shall be finally exclusively settled under the Rules of Arbitration of the International Chamber of Commerce (the “ICC Rules”) by one arbitrator appointed in accordance with the ICC Rules (the “Arbitrator”). The arbitration shall take place in New York, New York, and shall be conducted in the English Language. The arbitration shall be conducted on a confidential basis. The award passed by the Arbitrator shall be final and binding on both the parties. Nothing contained herein shall prevent us from applying to any court of law in order to obtain injunctions, equitable relief or any equivalent remedy, against the other Party, in order to restrain the breach of any covenants pursuant to these Terms. The arbitration award shall be enforceable in any court of competent jurisdiction. Any motion to enforce or vacate an arbitration award under this agreement shall be kept confidential to the maximum extent possible. YOU AGREE THAT ANY CAUSE OF ACTION THAT YOU MAY HAVE ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.
These Terms constitute the entire understanding between the parties regarding the matters referred to herein. The Section headings are provided for convenience only and have no legal or contractual significance. If any provision of these Terms is held to be unenforceable by a court of competent jurisdiction, such provision shall be enforced to the maximum extent permissible so as to affect the intent of the parties, and the remainder of these Terms shall continue in full force and effect. Our failure to enforce any rights or to take action against you in the event of any violation under these Terms shall not be deemed as a waiver of such rights. These Terms and any right granted herein may not be assigned by you without receiving our prior written consent. The controlling language of these Terms is English. In the event of any inconsistency between the English version and any other language version, the English language version shall prevail. Nothing in these Terms will be construed as creating a joint venture, employment, partnership, or agency relationship between you and us.
15. Contact Us.
If you have any questions with respect to these Terms, please contact us at email@example.com.
16. Third-Party Components.
The Software includes third party components to which you can review the licenses and copyright notices here: http://cdn.reasonsecurity.com/resources/documents/Open+Source+Licenses.pdf.