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RAV Endpoint Protection End User License Agreement

By continuing to access and/or use one or more of our RAV software Editions and included products and/or features including RAV VPN and/or RAV Web Protection, if and to the extent applicable (the "Software") following any updates to this End User License Agreement, you are indicating that you have read and agreed to this EULA.

PLEASE READ THIS END USER LICENSE AGREEMENT CAREFULLY BEFORE ACCESSING/ DOWNLOADING AND/OR INSTALLING AND/OR USING THE SOFTWARE.

This End User License Agreement (the “EULA”) is the legal binding agreement between you and Reason Cybersecurity Ltd. (“our”, “we” or “us”). This EULA and the Privacy Policy (“Privacy Policy”) available here, which is incorporated herein by reference, govern your access to and use of the Software. Theis EULA also governs any software updates and/or upgrades provided by us as part of the Software, unless such updates and/or upgrades are accompanied by a separate license, in which case the EULA of such separate license will apply.

BY ACCESSING, DOWNLOADING, INSTALLING AND/OR USING THE SOFTWARE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS EULA AND THAT YOU AGREE TO BE BOUND BY ITS TERMS. By accepting this EULA, you confirm that you are: (i) lawfully entitled to use the Software in the country in which you are located, and (ii) of legal age to engage in this binding agreement with us. If you are a minor according to the law of the country you reside in, you are not permitted to use the Software. If you do not accept this EULA, then you may not access, download, install or use the Software.

We reserve the right, without prior notice and at our sole discretion, to change, modify and/or update this EULA at any time, and/or modify, change, or discontinue or cancel any feature of the Software. In case we update this EULA, then such updated EULA aill be available through your RAV account. We recommend you to check this EULA from time to time for changes. Your continued use of the Software following any changes to this EULA or the Software, constitutes your irrevocable acceptance of all such changes. If you do not accept any modification to the Software and/or this EULA, your only recourse is to uninstall the Software.

1. License.

Subject to your compliance with the terms of this EULA, you are hereby granted with a limited, non-exclusive, personal, non-transferable, non-assignable, non-sublicensable, license to download and install one copy of one or more of our Software editions on a personal computer, or other compatible device you own. The license to the Software is granted to you for personal use and not for commercial use.

With respect to RAV VPN, you understand that we are providing you with a licensed virtual private network service ("VPN"), which includes, but is not limited to, the use of servers, transport, routers, IP addresses and other equipment and protocols to transmit information over our network. RAV VPN support the OpenVPN protocol, which you will need to download, activate and choose to use in order to utilize it.

We offer 2 editions to the Software:

Our Essential Edition can be used free of charge for an unlimited time period and includes scan, remove and real-time protection (the “Essential Edition”); Our Premium Edition is a paid software, valid for a period of your choice (the details on the current prices and subscription plans are available on the Website) and includes the following solutions (the “Premium Edition”): Anti-Virus & Anti-Malware Scan, Real-Time Protection, Threat Removal, Anti Ransomware capabilities and additional premium solutions. You may transfer the license to the Software granted to you hereunder to a different device you own if you uninstall and remove the Software from the original device. For avoidance of doubt, you must have a valid license to one of our editions to the Software for each device you wish to operate the Software on. All rights not expressly granted to you hereunder are retained by us.

Please note that our Anti Ransomware feature deploys honeypot files on your computer in order to attract potential cyberattacks. The honeypots allow us to stop the attack immediately after detecting that the ransomware attempted to modify the honeypot files.

Except as expressly provided herein, you may not, and may not permit any third party to: (i) use and/or disclose to any third party for any reason any license number, or other authorization code or number supplied by us in connection with the Software on or for more than the number of devices specified by us; (ii) copy, change, modify, translate, reverse engineer, decompile, disassemble, reconstruct, transform, create derivative works based on the Software, extract any part of or otherwise alter the Software (iii) share, transfer, publish, resell, broadcast, transmit, communicate, pledge, sublicense the Software, or permit other individuals/entities to use the Software, rent, lease, distribute or transfer the Software or your rights to use it to any other individual or entity; (iv) make the functionality of the Software available to any individual or entity through any means, including but not limited to uploading the Software to a network or file-sharing service, software-as-a-service (SaaS), or any other type of services; (v) extract or harvest any information from the Softwares or any part thereof; (vi) delete or modify any attributions, trademarks, copyright, legal notices or other proprietary designations or markings which are part of the Software; (vii) use the Software in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with the terms and conditions of this EULA; (viii) gain or attempt to gain unauthorized access to the Software or to networks connected to it by any means, including without limitation by hacking, spoofing or circumventing the Software or the security features therein; (x) use or attempt to use the Software by itself, or in conjunction with any other products, or upload, store or transmit any data, information or materials which infringe upon any third party’s rights, including without limitation third party’s intellectual property rights or any unlawful, harmful, threatening, abusive, defamatory or otherwise objectionable or to invade user’s privacy in any way, or to track, store, transmit or record personal information about any other user of the Software; or otherwise in any way damage, disable, impair, interfere, disrupt or harm us or the Softwares in any way; (xi) use the Softwares to provide or build a product or Software that competes with the Software; (xii) test or benchmark, or disclose or publish testing or benchmark results, for the Software without our prior written consent.

2. Account Security

By registering to our Software, you represent and warrant that all information you submit to us is true, accurate, current and complete and that you will promptly notify us if your information changes. Access to the Software and certain online transactions involves the use of identification numbers, passwords, and payment accounts ("Private Documentation"). You are solely responsible for protecting your Private Documentation, and you shall use your best efforts to prevent unauthorized use, promptly reporting to us any suspected breach of security. Account sharing (e.g. allowing others to use your account information to access the Software) is strictly not permitted.

3. Acceptable Use and SPAM Policy

You agree to comply with all applicable laws and regulations in connection with your use of the Software. RAV VPN enforces a zero-tolerance SPAM policy regarding information transmitted through our network. If we determine that you have posted spam (including bulk unsolicited e-mail, ghost sites, or forging message headers), we may cancel your account immediately.

Furthermore, you may not use our Software to post or transmit any illegal material, including without limitation acts that involve:

  • Deceptive online marketing practices, fraud, chain letters, or pyramid schemes;

  • "Spikes" in bandwidth usage or sending messages designed to interfere with a third-party customer terminal session;

  • Unauthorized sabotage of networks, introducing malicious programs (viruses, worms, etc.), or attempting to circumvent authentication ("cracking");

  • Engaging in any monitoring or interception of data not intended for you;

  • Transmitting abusive, indecent, defamatory, obscene material, or sexual/explicit depictions of minors;

  • Transmitting material that violates any intellectual property rights of a third party, or impersonating any person or entity

4. Subscription Details.

We may offer a number of subscription plans, including plans with different conditions or rates (the details on the current prices and subscription plans are available on the website which we may amend from time to time in our sole discretion) (the “Subscription(s)”). Any discount prices that we may offer to you are valid solely for the first term of your chosen Subscription (unless explicitly specified otherwise).

In case you choose to install one of our editions you may be required to purchase a Subscription of your choice by using your credit card or ​any of the suggested payment methods. We use Cleverbridge, Stripe, and Paypal in order to process payments. Subscriptions automatically renew for periods equal to the term of the initial purchased Subscription, and all fees charged by us will be automatically debited from your payment method initially provided by you. Prior to the renewal term, you will receive a reminder via the email address provided by you. You may pause your subscription at any time by contacting us at: support@reasonlabs.com.

Trials. We may offer a free trial period for specific Subscriptions. The duration of the trial will be indicated in the promotional materials and/or during your registration. If you register for a free trial, we will begin to bill your account when the free trial period ends, unless you cancel your Subscription before such time. The eligibility for a trial is determined by us in our sole discretion and we may limit its duration or access, in our sole discretion (with or without notice), in order to prevent abuse. We may decide to revoke your eligibility at any time and for any reason.

Refunds. If you are an individual who purchased a Subscription and are not satisfied with it, we will refund you for the paid Subscription fee (less any taxes, shipping costs, handling, except in certain states and countries where shipping, handling and taxes are refundable); provided that you contact us at: Support@reasonlabs.com during the first thirty (30) days of your Subscription. You agree and acknowledge that we are not liable if a payment method does not allow for refunds; in such cases, you will receive an offer for service in lieu of a refund.

5. Updates.

We may, at our sole discretion, update the Software from time to time. An update may include the addition of new features and bug fixing. In order to provide you with the most updated version of the Software, you acknowledge and agree that updates and new versions of the Software may be downloaded and installed automatically. If you are using our Essential Edition not all of these updates may be available for you. If you are using our Premium Edition you are entitled to receive all new features to and versions of the Software, as applicable, during your Subscription Period (as defined below). These updates and new features may include additional terms to which you will have to agree. From time to time, we may update some features and components of the Software, including without limitation, the following: software and products that the Software identifies as threats, such as malware (collectively, “Protection Updates”). You are entitled to receive Protection Updates for the Software when using the Software whether as an Essential Edition user or a Premium Edition user.

6. Term and Termination.

If you purchased a license to use our Premium Edition of the Software, this EULA and the license granted to you are valid as of the Activation Date and until the end of the Subscription Period. The term, “Activation Date” means the date on which you insert the license key into the Software (you will receive the license key by email once your payment is made), and the term “Subscription Period” means the period starting on the Activation Date and ends on the expiration of the then current Subscription (one-time payment or auto-renew payment). You may terminate this EULA and the license granted to you under this EULA by uninstalling the Software. In case you breach any provision of this EULA, this EULA and the license granted to you hereunder will terminate automatically without notice to you. We shall not be liable for any removal, suspension of or disabling of your access to the Software. If you are using the Essential Edition of the Software, we may terminate this EULA at any time without prior notice. If you are using the Premium Edition of the Software and fail to pay your applicable Subscription fee, your license to use the Premium Edition of the Software will be terminated and your license key may automatically be deactivated. Except as provided above, nothing herein entitles you to a refund of any payment made hereunder. Section 7, Section 8 and Sections 11-15 of this EULA will survive termination or expiration of this EULA. Upon termination or expiration of this EULA, your rights to use the Software shall cease. If we deny or restrict your access to the Software because of such a violation, you shall have no right to obtain any refund or credit for the subscriptions fees you have paid

7. Ownership; Proprietary Rights.

All right, interest and title in and to the Software and any related features, services, and/or modifications thereto, including associated proprietary rights, evidenced by or embodied in, attached or related to the Software, are and will remain owned solely by us or our licensors. This EULA do not convey to you any interest in or to the Software, but only a limited right of use according to thisEULA. Nothing in this EULA constitutes a waiver of our proprietary rights under any applicable law. The license granted to you is neither contingent with respect of any future functionality or features, nor dependent on any public comments (in writing or orally) made by us regarding future features or functionality. You understand and agree that the technology manifested in the Software constitutes our and our third party suppliers’ valuable know-how and trade secrets and to the extent you discover any such trade secrets, you shall not disclose them to any third party. Any unauthorized use or disclosure will cause us irreparable harm and loss.

8. Representations and Warranties

You hereby represent and warrant that: (a) you will use the Software as permitted under this EULA; (b) when using the Software, you shall comply with all applicable laws, rules, regulations, and industry best practices ; (c) you will not use the Software for any or inappropriate purpose; (d) you are not located in a country that is subject to a U.S. Government embargo; (e) you are not located in a country that has been designated by the U.S. Government as “terrorist supporting”; and (f) you are not listed on U.S. Government list with respect to restricted or prohibited parties.

9. Privacy

The Privacy Policy available here: https://reasonlabs.com/platform/products/rav/privacy-policy provides information about our privacy practice and about the information that we may access, collect from you, use and/or share in connection with your use of the Software. If you believe that we violated your privacy right, please contact us at: Support@reasonlabs.com. In accordance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect or maintain any personal information from children under the age of 13.

10. U.S. Government User and Export Laws

Any use or disclosure of the Software by the U.S. Government is subject to the restrictions as detailed in this EULA and DFARS 252.227-7013(c)(1)(ii) (OCT 1988), DFARS 227.7202-1(a) and 227.7202-3(a) (1995), FAR 12.212(a) (1995), FAR 52.227-19, or FAR 52.227-14 (ALT III). Reason Cybersecurity Ltd. is the manufacturer. You will: (i) comply with all U.S. export laws and regulations in order to ensure that the Software and/or any technical data related thereto are not exported or re-exported directly or indirectly in violation of, or used for any purposes prohibited by, any laws and regulations; and (ii) not export and/or re-export the Software and/or any technical data related thereto to any U.S. embargoed country. You further agree not to upload to the Software or any part thereof any content, data or software that cannot be exported without prior written government authorization, including certain types of encryption software

11. Disclaimer.

THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, AND NON INFRINGEMENT AND ANY WARRANTIES AND CONDITIONS ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT REPRESENT OR WARRANT THAT: (A) THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED; OR (B) THE SOFTWARE WILL MEET YOUR REQUIREMENTS; OR (C) THE SOFTWARE WILL BE ERROR-FREE OR THAT ANY ERRORS WILL BE CORRECTED;(C) THE SOFTWARE WILL BE AVAILABLE WHERE YOU RESIDE OR IN ANY OTHER SPECIFIC LOCATION. YOUR ONLY REMEDY WITH RESPECT TO ANY PROBLEMS OR DISSATISFACTION WITH THE SOFTWARE IS TO UNINSTALL AND CEASE YOUR USE OF THE SOFTWARE. Furthermore and except as expressly provided herein, we are not obligated to maintain the Software, or to provide you with any support, updates, bugs fix or any other features available therein. Actual service coverage, speeds, locations and quality may vary. The Software may be subject to unavailability for a variety of factors beyond our control including emergencies, third party service failures, transmission, equipment or network problems, interference, and signal strength. We are not responsible for data, messages or pages lost, not delivered, delayed or misdirected because of interruptions or performance issues.

We reserve the right to immediately suspend, terminate, or withhold access to the Software, in whole or in part, to any user located in a country or territory that is subject to government sanctions or where the provision of Software is prohibited by applicable law. We shall have no liability for any such withholding of Software. You acknowledge and agree that you are solely responsible for and assume all the responsibility and risk for your use of Software. We are not responsible to you or to any third party. You are responsible if you breach any of your representations and warranties herein, and for any loss or damage which we may suffer as a result of any such breach.

12. Limitation of Liability.

TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL WE, OUR OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, CONTRACTORS, PARENTS, SUCCESSORS, ASSIGNS, OR LICENSORS (“GROUP MEMBERS”) BE LIABLE TO YOU OR ANY OTHER THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES INCLUDING, WITHOUT LIMITATION, DAMAGES FOR SERVICE INTERRUPTION, LOSS OF GOODWILL, LOSS OF BUSINESS PROFITS, COMPUTER FAILURE OR MALFUNCTION, LOSS OF DATA OR BUSINESS INFORMATION OR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, DAMAGES ARISING IN CONNECTION WITH ANY USE OF THE SOFTWARE OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR IN CONNECTION WITH THIS EULA, THE INSTALLATION, UNINSTALLATION, USE OF OR INABILITY TO USE THE SOFTWARE UNDER ANY THEORY OF LIABILITY, INCLUDING BUT NOT LIMITED TO CONTRACT OR TORT (INCLUDING PRODUCTS LIABILITY, STRICT LIABILITY AND NEGLIGENCE), AND WHETHER OR NOT WE WERE OR SHOULD HAVE BEEN AWARE OR ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, IN NO EVENT SHALL OUR TOTAL LIABILITY (INCLUDING ALL OF OUR GROUP MEMBERS) FOR ANY CLAIM ARISING OUT OF OR IN CONNECTION WITH THIS EULA, TO THE FULLEST EXTENT POSSIBLE UNDER APPLICABLE LAW, EXCEED THE AMOUNT PAID, IF ANY, BY YOU FOR THE USE OF THE SOFTWARE.

13. Indemnity

You agree to defend, indemnify and hold us, and our Group Members, harmless from and against any and all claims, damages, obligations, liabilities, losses, costs and expenses (including attorney’s fees) arising from: (i) your access to or use of the Software; (ii) your violation of this EULA; or (iii) your breach of third party right, including without limitation, any intellectual property right, or privacy right.

14. Governing Law and Disputes

This EULA shall be construed and governed in accordance with the laws of the State of New York, without giving effect to its choice of law rules. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. For any claim that you have with us, you agree, prior to filing any suit or proceeding, to first contact us and attempt to resolve the claim informally by sending us a written notice of your claim (“Notice”). If you and we cannot reach an agreement to resolve the claim within 30 days after the Notice is received, then such claim shall be finally exclusively settled under the Rules of Arbitration of the International Chamber of Commerce (the “ICC Rules”) by one arbitrator appointed in accordance with the ICC Rules (the “Arbitrator”). The arbitration shall take place in New York, New York, and shall be conducted in the English Language. The arbitration shall be conducted on a confidential basis. The award passed by the Arbitrator shall be final and binding on both the parties. Nothing contained herein shall prevent us from applying to any court of law in order to obtain injunctions, equitable relief or any equivalent remedy, against the other Party, in order to restrain the breach of any covenants pursuant to this EULA. The arbitration award shall be enforceable in any court of competent jurisdiction. Any motion to enforce or vacate an arbitration award under this agreement shall be kept confidential to the maximum extent possible. YOU AGREE THAT ANY CAUSE OF ACTION THAT YOU MAY HAVE ARISING OUT OF OR RELATED TO THE SOFTWARE OR THIS EULA MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

15. General.

This EULA constitute the entire understanding between the parties regarding the matters referred to herein. The Section headings are provided for convenience only and have no legal or contractual significance. If any provision of this EULA is held to be unenforceable by a court of competent jurisdiction, such provision shall be enforced to the maximum extent permissible so as to affect the intent of the parties, and the remainder of thisEULA shall continue in full force and effect. Our failure to enforce any rights or to take action against you in the event of any violation under this EULA shall not be deemed as a waiver of such rights. This EULA and any right granted herein may not be assigned by you without receiving our prior written consent. The controlling language of this EULA is English. In the event of any inconsistency between the English version and any other language version, the English language version shall prevail. Nothing in this EULA will be construed as creating a joint venture, employment, partnership, or agency relationship between you and us.

16. Contact Us.

If you have any questions with respect to this EULA, please contact us at Support@reasonlabs.com.

17. Third-Party Components.

The Software includes third party components to which you can review the licenses and copyright notices here: http://cdn.reasonsecurity.com/resources/documents/Open+Source+Licenses.pdf.